Privacy Policy

WasteGenius Rubbish Removal (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our waste removal services in the United Kingdom, specifically through our website rubbish-removal.co.uk.

1. Information We Collect

a. Information You Provide

  • Personal Details: Name, address, email, telephone number.
  • Payment Information: Credit/debit card details, billing address.
  • Service Details: Information related to the waste removal services you request.

b. Information We Collect Automatically

  • Website Usage: IP address, browser type, operating system, pages visited.
  • Cookies: We use cookies to enhance your experience on our website. For more details, see our Cookie Policy.

2. How We Use Your Information

  • Service Delivery: To provide and manage the waste removal services you request.
  • Communication: To contact you regarding appointments, service updates, and customer support.
  • Billing: To process payments and manage your account.
  • Legal Compliance: To comply with legal obligations and regulations.
  • Marketing (with Consent): To send you promotional offers and news about our services.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary to perform our contract with you.
  • Legal Obligation: Compliance with applicable laws and regulations.
  • Legitimate Interests: For business purposes that do not override your rights.
  • Consent: Where you have given explicit consent (e.g., for marketing communications).

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that assist in delivering our services (e.g., payment processors, waste disposal facilities).
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure all third parties adhere to data protection regulations and safeguard your information.

5. Data Security

  • Protection Measures: We implement appropriate technical and organizational measures to secure your data.
  • Encryption: Sensitive data (like payment information) is encrypted.
  • Restricted Access: Only authorised personnel have access to your personal data.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined:

  • Service Records: Kept for the duration required by law and for our business operations.
  • Marketing Data: Retained until you opt out or withdraw consent.

7. Your Rights

Under the Data Protection Act 2018 and GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit processing of your data.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Data Portability: Receive your data in a structured, commonly used format.

To exercise your rights, contact us at the details provided in Section 13.

8. Marketing Communications

  • Opt-In: We will only send you marketing materials if you have opted in.
  • Opt-Out: You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.

9. Cookies and Tracking Technologies

We use cookies to:

  • Enhance User Experience: Remember your preferences and settings.
  • Analytics: Understand website usage and improve performance.

You can manage your cookie preferences through your browser settings.

10. International Data Transfers

Your personal data is stored and processed within the UK and the European Economic Area (EEA). If data is transferred outside the EEA, we ensure equivalent levels of data protection through:

  • Standard Contractual Clauses
  • Adequacy Decisions by the European Commission

11. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of such sites. We recommend reviewing their privacy policies.

12. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

  • Last Updated: 17/10/2024

13. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact:

  • Email: support at rubbish – removal . co . uk

WasteGenius Rubbish Removal

We are committed to safeguarding your privacy and ensuring that your personal data is protected.